Netgear CM3000 not getting right upstream config

I'm on the 2GB UP\Down plan which supports 250 Mbps upload with a customer-owned modem. My Netgear CM3000 is mid/high-split capable, but it's only receiving a low-split config: four ATDMA channels, no upstream OFDMA lock. Anyone know how to get the right config pushed to my modem so I'm not locked at 35 mbps upstream?

Responses

Oldest First

Selected Oldest First

XfinityBenjaminM

Official Employee

•

3.2K Messages

2 hours ago

nickg2077 Hello! Thank you for reaching out to us here on our Community Forum. Can you please power cycle your modem and router (if separate) and leave them unplugged for about 20-seconds? After that, please plug them both back in and run another speed test for us (speedtest.xfinity.com). If your upload is still struggling, please let us know. We may need to check the bootfile in the modem to make sure it's reflecting your correct speed.

4

0

N

nickg2077

Visitor

•

3 Messages

Hello! Thank you for looking into this!!

I have powercycled the modem and I ran a speed test on a different side (Speedtest by Ookla) and am still getting around 35mbps upstream. I don't see any way to run a speed test on speedtest.xfinity.com and when I use the QR code to open the app I don't see a speed test option there either. Is it because I'm using my own modem that I don't have the option?

2 hours ago

0

XfinityBenjaminM

Official Employee

•

3.2K Messages

nickg2077 Thank you for doing that for us, and we are sorry to hear there was no improvement. Hmm, you should still be able to do a speed test using the site; we'll have to look into that separately. When you can, please send a Direct Message with your full name and address. We'll need to take a closer look at the signal we're sending you to see what is going on.

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start a New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

2 hours ago

0

N

nickg2077

Visitor

•

3 Messages

DM sent! Thank you Benjamin!

2 hours ago

0

XfinityBenjaminM

Official Employee

•

3.2K Messages

nickg2077 Thank you again for reaching out! We're glad you were able to get the correct modem integrated into your home network and that your speeds are coming in properly. If there is anything we can help you with in the future, please let us know! Take care!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

36 minutes ago

0

EG

Expert

•

119.7K Messages

9 minutes ago

Closing solved topic.

0

Your Home Network

nickg2077

Netgear CM3000 not getting right upstream config

XfinityBenjaminM

nickg2077

XfinityBenjaminM

nickg2077

XfinityBenjaminM

EG

New to the Community?