Visitor
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3 Messages
Netgear CM3000 issues. Hoping somebody can help.
Firstly, I have read thru several posts here regarding CM3000 and am aware of the issues and their possible solutions. I have a very similar situation to a user that was upgrading from a CM1100 to a CM3000 except that I don't have any line issues in the ground. My main issue is that coming off of the modem I was getting anywhere between 300-600Mbps and with my router (Asus RT-AC88U) my wifi speeds are at around 300-400Mbps. I've spoken with several tech support agents and they've all "provisioned" my modem and confirmed everything was good. They sent out a technician today that confirmed everything was good up to the modem (he was getting 2Gbps+ from the jack on the wall). I asked if he could check the speed coming off of the modem and he confirmed ~1000Mbps which he questioned seemed low because my plan is at 2Gbps and the modem is rated for 2.5Gbps. I mentioned about some of the known issues with the CM3000 firmware, but he couldn't do anything about that.
My CM3000 is currently on v6.01.04 and when I login, via browser, it says my Connection Status: POOR and the downstream status is yellow. I will attach the event log. Could someone please help? Is there anything else I need to do? Do I have a bad modem?



phyko1
Visitor
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3 Messages
16 hours ago
Small update. The technician had mentioned something about my downstream power being too high and I also chatted with Netgear support who confirmed also my downstream was too high. I managed to get an attenuator and now am getting all green for downstream and upstream thru the netgear gui. I'm still only getting ~500Mbps from the modem. Any help?
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