3 Messages

Tuesday, July 22nd, 2025

Netgear CM2500 provisioning

Does the CMTS know the MAC address of the cable modem in use, and if it’s wrong could that cause errors on the cable modem, s event log ? 

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Expert

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112.8K Messages

1 month ago

Does the CMTS know the MAC address of the cable modem in use,

Yes.

and if it’s wrong could that cause errors on the cable modem, s event log ? 

No. Are you actually experiencing any connection problems, or are you just focusing on the error log entries?

Official Employee

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1.9K Messages

1 month ago

Hello @user_xxlt6b, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Are you having connection problems with your current setup? 

Expert

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112.8K Messages

1 month ago

@XfinityChelseaB 

Sounds familiar.........

(edited)

Expert

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112.8K Messages

1 month ago

@user_xxlt6b 

My question ?

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