Netgear CM2050V Issues: (1) Internet light has been off for a year and (2) Upload Speed Capped at 40 MBPS

I have the Netgear CM2050V modem and am having two issues I'd like to investigate ... but I don't have the time nor the patience to deal with overseas reps who don't understand a thing I am talking about. 

As a prelude, in case it is relevant, back in December 2023, I received an email saying:

We've noticed intermittent connectivity issues with your internet service and have identified the cause to be a defect with your NETGEAR CM2050V internet modem. NETGEAR is working on a software update that should fix the problem. Because the update may not be available for several months, we have taken steps in the interim to stabilize your connection and provide you with the best possible experience. These proactive measures should resolve your intermittent connectivity issues and provide you with fast speeds, but your modem may not achieve the full upstream speeds included in your Xfinity Internet package until the NETGEAR CM2050V software update is deployed.

Otherwise, we'll reach out again once we receive further information from the device manufacturer on when a fix will be in place.

I never received any further information on this from Xfinity, but in searching online, I believe a fix was put in place a long time ago.  Maybe my modem was missed, I honestly don't know.  It seems the only information Xfinity likes to share with me are shameless plus for mobile and other upsell tactic emails but when it comes to customer service and support, no one can be found.

With that said, as of today, I'm still having two issues/concerns:

1. Every light is lit up on my modem (Netgear CM2050V) EXCEPT for the little "internet" light icon.  This icon is not lit up which indicates the modem is offline ... but it is not offline.
   
   

   

   
   
   
   
   
   
   
   
   I don't remember when it stopped lighting but it's been at least a year ... yet I have internet and the Xfinity app confirms my wifi is functional.  It's just the light is not on (assuming failed Xfinity connection or signal is my guess, but I'm "dumb" like the Xfinity Assistant AI when it comes to this).
   
   Maybe the light is just defective on the modem (doubtful) ... but nothing I do (reboot, unplug for 10 minutes and restart, reactivate modem via the mobile app, etc.) has made the little icon come back on.
2. My modem (Netgear CM2050V) is certified for higher upload speeds that are available with my plan but it caps at 40 MBPS for every device I try to use to upload anything.
   
   
   
   
   
   
   
   
   
   
   
   I've seen many posts here for the same issue where a new config file needs sent to the modem to make it work (one thread said a second-tier technician needed to enter some ticket for a team to custom-make the file because the auto-provisioning system was sending the slower speed config file all the time).
   
   I have tried "activating" my modem multiple times.  Asking the artificial intelligence Xfinity Assistant is useless as all it does it test my signals and tell me the issue is my fault.  I've tried asking the ironically "dumb" AI to re-provision my modem and it doesn't understand what I am asking.
   
   How do I get my device re-provisioned with the correct configuration file to ensure I am getting the speeds I am paying for, since I have been being shortchanged and not getting the level of service I subscribe to?
   
   
3. Would re-programming/re-provisioning my modem potentially get the modem assigned a new public IP address?  I've run into an issue where Disney is suddenly blocking access to my public IP address coming from Xfinity.  I cannot login to any Disney website using a device on my Xfinity wifi - I am met with an "ACCESS DENIED" message from their disney.go.com server and I cannot access their mobile app either because of this.  
   
   If I turn off wifi and use my cellular connection (or connect to my cellular hotspot via my computers), it works fine.  So the issue is most-definitely the IP address assigned by Xfinity is on a blacklist or something with Disney.  So I need a way to get around this issue.  I've read that sometimes Xfinity needs to delete your modem from your account and all backend databases completely and then have you "activate" it like new on the account again and that will sometimes get it new programming (and potentially a new IP address if Xfinity purges the IP address from it's DHCP assignment tables so when it is re-activated, it gets a new IP).
   
   Releasing and renewing my computer IP is not going to do anything - it's the public IP assigned by Xfinity that's the problem.
   

I know this is a lot - but I'm completely frustrated at this point ... I've been overlooking the modem internet icon light for a long time, as well as the upload speeds not being as advertised, but today when I suddenly was unable to access Disney while on my home wifi, it was the final straw.

Thanks.