catch36's profile

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2 Messages

10/15/2026 7:13 AM

Netgear CM2050v Cable Modem and Asus AX11000 Router

On 10-13-2026 I lost internet access. I checked and there wasn't an outage in my area. I tried removing power from both the cable modem and router. I reconnected both of them several times. All the status lights on the cable modem indicated a connection, but none of the devices on the router had access to the internet. I didn't setup this configuration and I only had the password to the cable modem. The log on the cable modem had this entry on the event log of the cable modem-Tue Oct 13 15:26:09 2026 (Notice (6)) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

Could this event have anything to do with the router not connecting. If so, is there solution to fix it.

thanks

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Official Employee

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3.7K Messages

3 hours ago

 

catch36 Thanks for reaching out to us for assistance with your internet concern with getting online. I would be happy to troubleshoot the issue, and get it fixed for you. Have you used the Xfinity app to troubleshoot the issue at this time, and did it provide any details for the issue to you?

 

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