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Netgear CM2000 + XR1000 = poor upload speed
Was previously on the "Faster" internet plan with advertised speeds of 800 down 24 up. Promo pricing ended and I switched to the newer "Fast" internet plan because their advertised speeds are 500 down 100 up. I've restarted and power cycled both my modem and router it seems like a dozen times and I am still only seeing 24 upload. I've chatted with 5 different Xfinity chat agents over the course of a week and they all say the same thing, "please restart your modem as I have reset the signal". From what I've read online both my modem and router are far capable of +100 upload speeds. Why am I not receiving the advertised speed or remotely close to it?
Note: I am not tech savvy. All my previous internet related issues in the past have been solved with power cycling my modem and router, or xfinity resetting signal.
Location: Spokane, WA
BruceW
Gold Problem Solver
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26.4K Messages
1 year ago
The CM2000 is not approved for the new upload speeds. Realize that although Comcast calls some devices "Approved" and some "Recommended", for all but a few devices those designations only mean "approved/recommended for use with their Internet service", and not necessarily approved for the new upload speeds. See:
Also see the "All Compatible Devices" link near the bottom of https://www.xfinity.com/support/devices (at the moment it points to https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2024.03.14%20Full%20List%20of%20Compatible%20Devices.pdf).
You need one of Comcast's newer rental gateways or one of the few retail devices shown in the "Next Gen Speed Tier" group with an upload speed rating in the "All Compatible Devices" PDF. Also see the Reddit link, which lists the approved retail devices as well as other requirements for faster uploads speeds. Comcast could make all of this much clearer, but they have chosen not to do so.
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XfinityShawn
Official Employee
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1.4K Messages
1 year ago
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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