Contributor
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45 Messages
Netgear CM1150V is on xfinity approved list.
My Netgear CM1150V is listed under mydevices as optimized for the plan I selected. I don't see an EOL list. Why am I getting an email from Xfinity telling me I need to migrate to another modem? The email says I already own the second modem, which is wrong (I only have the one Netgear modem). The firmware on the modem is V4.12.04. Is that the latest? I am wondering if the email is a fraud attempt by someone impersonating Xfinity?
BruceW
Gold Problem Solver
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27.8K Messages
1 day ago
Comcast/Xfinity is not really known for accurate information, nor for accurate communication. Just ignore that part.
In the past Comcast/Xfinity classified devices they dropped from the "compatible" list as EOL, but they don't seem to do that anymore, at least not publicly. They just drop the device from the compatible list, which they did for the 1150V early in 2024. It is no longer listed when you follow the "See all modems" link near the bottom of https://www.xfinity.com/support/internet/customerowned and view the devices under the "All compatible modems by brand / Netgear" heading. Also, the "End of Service" list at https://www.netgear.com/about/eos/#search-eos says:
Firmware:
https://kb.netgear.com/000036375/What-is-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router says that is the latest "Comcast (Deployed Firmware)" version.
I can only guess, but I doubt if the email is fraud. It sounds so me like the company's all too typical incompetence.
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BruceW
Gold Problem Solver
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27.8K Messages
1 day ago
I'm not really up to date with what's out there, but I usually recommend picking a device compatible with your speed tier or perhaps a notch or two higher, to allow for Comcast/Xfinity's periodic speed increases.
ETA: I would avoid Motorola. Comcast/Xfinity has dropped a great number of their devices recently, and that trend may continue.
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XfinityMelinda
Official Employee
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488 Messages
57 minutes ago
Hi @RickC19, and thanks for posting on our Community Forum. You posed some great questions! When choosing a replacement, I’d focus less on a particular brand and more on selecting a device from our current compatible modem list that meets your speed and service needs. If you use Xfinity Voice, be sure the replacement supports that service as well.
Our expert @BruceW gave some very helpful information and I'm glad it was useful for you.❤️
I also understand why the conflicting information in the email would raise questions. Rather than speculate about whether a previous notice was sent, we can take a closer look at your account and the communication you received to make sure you have accurate information before making any equipment changes. We're here to help!
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