Contributor
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44 Messages
Netgear CM1150V is on xfinity approved list.
My Netgear CM1150V is listed under mydevices as optimized for the plan I selected. I don't see an EOL list. Why am I getting an email from Xfinity telling me I need to migrate to another modem? The email says I already own the second modem, which is wrong (I only have the one Netgear modem). The firmware on the modem is V4.12.04. Is that the latest? I am wondering if the email is a fraud attempt by someone impersonating Xfinity?
BruceW
Gold Problem Solver
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27.8K Messages
12 minutes ago
Comcast/Xfinity is not really known for accurate information, nor for accurate communication. Just ignore that part.
In the past Comcast/Xfinity classified devices they dropped from the "compatible" list as EOL, but they don't seem to do that anymore, at least not publicly. They just drop the device from the compatible list, which they did for the 1150V early in 2024. It is no longer listed when you follow the "See all modems" link near the bottom of https://www.xfinity.com/support/internet/customerowned and view the devices under the "All compatible modems by brand / Netgear" heading. Also, the "End of Service" list at https://www.netgear.com/about/eos/#search-eos says:
Firmware:
https://kb.netgear.com/000036375/What-is-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router says that is the latest "Comcast (Deployed Firmware)" version.
I can only guess, but I doubt if the email is fraud. It sounds so me like the company's all too typical incompetence.
(edited)
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