blairsolo's profile
blairsolo
1st Topic
1st Reply

Visitor

 • 

2 Messages

Sat, Oct 2, 2021 7:13 PM

Netgear CM1150V Frequent internet interruptions going on for over 2 weeks. Please help:)

Hello all! I am in need of help. About 2 weeks ago, our internet starting going out and the frequency has gotten worse. Cannot do anything online/stream/game at all. I have called Comcast. The tech came out this past Tuesday and changed "fittings" said they were corroded. It worked for about a day and half, then as of Friday back at the interruptions. I was able to log into my modem and see the event log and mentioned to Comcast "Advanced" tech what I saw, they told me to buy a new modem. I do not want to do that, if at all possible as I just bought this one less than a year ago and it was working fine until this issue. Here is a snippet of the event log below. Can someone help me with this? All I got from Tech support was restart modem or buy a new one. 

Time Priority Description
Sat Oct 02 14:12:01 2021 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 14:11:52 2021 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 14:11:51 2021 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 14:11:43 2021 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 14:11:10 2021 Notice (6) CM-STATUS message sent. Event Type Code: 20; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 14:11:00 2021 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 14:10:25 2021 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 14:09:20 2021 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 14:09:16 2021 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 14:08:27 2021 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 14:07:48 2021 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 14:07:23 2021 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 14:06:56 2021 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 14:06:34 2021 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 14:06:33 2021 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 14:06:30 2021 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 14:06:28 2021 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 14:06:28 2021 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 14:06:24 2021 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 14:06:23 2021 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 14:06:13 2021 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 14:05:42 2021 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 14:05:14 2021 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 14:04:52 2021 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"]CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 14:03:22 2021 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 14:02:53 2021 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 14:02:47 2021 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 14:02:13 2021 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 14:01:59 2021 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 14:01:54 2021 Notice (6) TLV-11 - unrecognized OID;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 13:59:47 2021 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 13:59:47 2021 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 13:59:41 2021 Warning (5) MDD message timeout;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 13:59:40 2021 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 13:59:36 2021 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 13:59:32 2021 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"]CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 13:59:31 2021 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Sat Oct 02 13:59:29 2021 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

Question

 • 

Updated 

2 m ago

 • Edited

13

1

0

blairsolo

Visitor

 • 

2 Messages

2 m ago

Here is speed information too:

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 531000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI+
IP Provisioning Mode Honor MDD honorMdd(4)
 
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 9 531000000 Hz 0.2 dBmV 41.6 dB 5842 17093
2 Locked QAM256 2 489000000 Hz 0.5 dBmV 42 dB 6360 20089
3 Locked QAM256 3 495000000 Hz 0.6 dBmV 41.9 dB 6014 19000
4 Locked QAM256 4 501000000 Hz 0.6 dBmV 41.8 dB 6017 18608
5 Locked QAM256 5 507000000 Hz 0.4 dBmV 41.7 dB 5993 18791
6 Locked QAM256 6 513000000 Hz 0.2 dBmV 41.6 dB 6301 18040
7 Locked QAM256 7 519000000 Hz 0.4 dBmV 41.7 dB 5849 17556
8 Locked QAM256 8 525000000 Hz 0.1 dBmV 41.6 dB 5881 18108
9 Locked QAM256 10 537000000 Hz 0.2 dBmV 41.5 dB 5493 16321
10 Locked QAM256 11 543000000 Hz -0.1 dBmV 41.4 dB 5741 16988
11 Locked QAM256 12 549000000 Hz -0.1 dBmV 41.4 dB 5709 16807
12 Locked QAM256 13 555000000 Hz -0.1 dBmV 41.2 dB 5618 15322
13 Locked QAM256 14 561000000 Hz -0.3 dBmV 41.2 dB 5382 15807
14 Locked QAM256 15 567000000 Hz -0.5 dBmV 41.2 dB 5644 15971
15 Locked QAM256 16 573000000 Hz -0.8 dBmV 41 dB 5576 14852
16 Locked QAM256 17 579000000 Hz -4.1 dBmV 41 dB 5261 14263
17 Locked QAM256 18 585000000 Hz -2.1 dBmV 40.1 dB 5270 15353
18 Locked QAM256 19 591000000 Hz -1.5 dBmV 40.5 dB 5143 14184
19 Locked QAM256 20 597000000 Hz -1 dBmV 40.7 dB 5229 13307
20 Locked QAM256 21 603000000 Hz -1.5 dBmV 40.6 dB 5206 13973
21 Locked QAM256 22 609000000 Hz -1.8 dBmV 40.5 dB 5201 13712
22 Locked QAM256 23 615000000 Hz -1.8 dBmV 40.3 dB 4856 12731
23 Locked QAM256 24 621000000 Hz -1.9 dBmV 40.5 dB 4763 12335
24 Locked QAM256 26 627000000 Hz -2.9 dBmV 40.3 dB 5051 12491
25 Locked QAM256 27 633000000 Hz -4 dBmV 40.1 dB 4716 11740
26 Locked QAM256 28 639000000 Hz -4.5 dBmV 39.8 dB 4635 11556
27 Locked QAM256 29 645000000 Hz -4.6 dBmV 39.7 dB 4637 11969
28 Locked QAM256 30 651000000 Hz -4.6 dBmV 39.4 dB 4364 11151
29 Locked QAM256 31 657000000 Hz -4.6 dBmV 39.3 dB 4573 10813
30 Locked QAM256 32 663000000 Hz -1.3 dBmV 39.8 dB 4161 10854
31 Locked QAM256 33 669000000 Hz 0.3 dBmV 40.5 dB 4320 10755
32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
 
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 1 5120 Ksym/sec 35600000 Hz 36.8 dBmV
2 Locked ATDMA 2 5120 Ksym/sec 29200000 Hz 36 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 22800000 Hz 38.5 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 16400000 Hz 36 dBmV
5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
 
Downstream OFDM Channels
Channel Lock
Status		 Modulation /
Profile ID		 Channel
ID		 Frequency Power SNR /
MER		 Active Subcarrier
Number Range		 Unerrored
Codewords		 Correctable
Codewords		 Uncorrectable
Codewords
1 Locked 0 ,1 ,2 ,3 37 690000000 Hz 0.7 dBmV 39.9 dB 1228 ~ 2867 23411178 22310490 273765
2 Not Locked 0 0 0 Hz 0 dBmV 0.0 dB 0 ~ 4095 0 0 0
 
Upstream OFDMA Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked 0 0 0 Hz 0 dBmV
2 Not Locked 0 0 0 Hz 0 dBmV
 
Current System Time:Sat Oct 02 14:17:34 2021
System Up Time:00:16:26

1

0

XfinityAaron

Official Employee

 • 

361 Messages

Hello @blairsolo. I am sorry to hear you are having internet issues and I would love to assist you. Let's get your account pulled up and take a closer look at what is going on. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

Here are detailed steps to direct message us:  

  • Click "Sign In" if necessary 
  • Click the direct message icon
  • Click the "New message" (pencil and paper) icon 
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
  • Type your message in the text area near the bottom of the window 
  • Press Enter to send your message 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 m ago

0

New to the Community?

Start Here