Netgear CM1000v2 has Wrong Firmware Version

Hi,

I've been having lots of internet connection issues lately.

I chatted with comcast support last week and they said everything looked fine on their end.. that I should contact Netgear support.  Netgear said.. comcast pushed the wrong firmware update to my Modem and I should ask for my modem to be reprovisioned.  Just got off the phone again with comcast support.  They said my internet connection was fine (which it isn't) and that they don't install firmware updates.   If anyone has tips on how to break the log jam and get the right version of firmware on my modem I'm all ears.  Thanks!

My modem is a CM1000v2

According to netgear:  https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router  I should be on V6.01.06.  I have V7.01.01