AntKnee00's profile

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15 Messages

Fri, Jul 23, 2021 3:01 PM

Netgear CM1000 - Throwing Event Type Code: 16 & 24 Errors

CM1000 is throwing these event codes consistently, causing packet loss.  Modem is plugged directly into the wall, with no splitters being used.  I have rebooted and factory reset the device.  Any thoughts on why this continues to happen?

2021-07-22, 23:21:52 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-07-22, 23:21:22 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-07-22, 21:52:23 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-07-22, 21:51:58 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-07-22, 21:12:40 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-07-22, 21:12:11 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-07-22, 21:00:56 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"]CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-07-22, 21:00:26 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

<tabindex=-1>Downstream Bonded Channels</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked QAM256 44 615000000 Hz 2.9 dBmV 39.0 dB 2682274100 28 123
2 Locked QAM256 17 453000000 Hz 3.7 dBmV 40.1 dB 2681257016 25 102
3 Locked QAM256 18 459000000 Hz 3.1 dBmV 39.9 dB 2681259915 23 99
4 Locked QAM256 19 465000000 Hz 2.9 dBmV 39.8 dB 2681244379 15 104
5 Locked QAM256 20 471000000 Hz 2.5 dBmV 39.8 dB 2681267244 23 98
6 Locked QAM256 21 477000000 Hz 2.6 dBmV 39.8 dB 2681271398 22 93
7 Locked QAM256 22 483000000 Hz 2.2 dBmV 39.6 dB 2681276052 19 96
8 Locked QAM256 23 489000000 Hz 2.3 dBmV 39.8 dB 2681278708 18 86
9 Locked QAM256 24 495000000 Hz 2.0 dBmV 39.7 dB 2681286201 20 83
10 Locked QAM256 25 501000000 Hz 2.1 dBmV 39.6 dB 2681285179 22 80
11 Locked QAM256 26 507000000 Hz 2.3 dBmV 39.5 dB 2681288693 20 76
12 Locked QAM256 27 513000000 Hz 2.5 dBmV 39.7 dB 2681291533 42 48
13 Locked QAM256 28 519000000 Hz 2.7 dBmV 39.8 dB 2681296146 26 64
14 Locked QAM256 29 525000000 Hz 2.6 dBmV 39.6 dB 2681300726 15 65
15 Locked QAM256 30 531000000 Hz 2.9 dBmV 39.7 dB 2681302697 19 56
16 Locked QAM256 31 537000000 Hz 2.7 dBmV 39.6 dB 2681307474 28 39
17 Locked QAM256 32 543000000 Hz 2.7 dBmV 39.5 dB 2681316064 427 57
18 Locked QAM256 33 549000000 Hz 2.7 dBmV 39.4 dB 2681321521 27 43
19 Locked QAM256 34 555000000 Hz 2.9 dBmV 39.5 dB 2681325321 22 48
20 Locked QAM256 35 561000000 Hz 3.1 dBmV 39.6 dB 2681329272 15 53
21 Locked QAM256 36 567000000 Hz 2.9 dBmV 39.5 dB 2681332869 12 57
22 Locked QAM256 37 573000000 Hz 2.9 dBmV 39.4 dB 2681337618 14 56
23 Locked QAM256 38 579000000 Hz 2.6 dBmV 39.2 dB 2681338978 24 49
24 Locked QAM256 39 585000000 Hz 3.1 dBmV 39.4 dB 2681344572 15 68
25 Locked QAM256 40 591000000 Hz 3.0 dBmV 39.4 dB 2681347678 28 73
26 Locked QAM256 41 597000000 Hz 3.1 dBmV 39.3 dB 2681351615 23 88
27 Locked QAM256 42 603000000 Hz 3.0 dBmV 39.2 dB 2681354542 39 90
28 Locked QAM256 43 609000000 Hz 3.0 dBmV 39.2 dB 2681359663 34 107
29 Locked QAM256 45 621000000 Hz 3.0 dBmV 39.1 dB 2681363040 21 138
30 Locked QAM256 46 627000000 Hz 3.3 dBmV 39.1 dB 2681384632 31 149
31 Locked QAM256 47 633000000 Hz 3.1 dBmV 39.1 dB 2681362603 28 154
32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0

<tabindex=-1>Upstream Bonded Channels</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power
1 Locked ATDMA 1 16400000 Hz 50.8 dBmV
2 Locked ATDMA 2 22800000 Hz 50.3 dBmV
3 Locked ATDMA 3 29200000 Hz 51.0 dBmV
4 Locked ATDMA 4 35600000 Hz 50.3 dBmV
5 Not Locked Unknown 0 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Hz 0.0 dBmV

<tabindex=-1>Downstream OFDM Channels</tabindex=-1>
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked 0, 1, 2, 3 48 685000000 Hz 3.0 dBmV 37.3 dB 1108 ~ 2987 1529576237 1401139997 67
2 Not Locked 0 0 0 Hz 1.8 dBmV 0.0 dB 0 ~ 4095 0 0 0

<tabindex=-1>Upstream OFDMA Channels</tabindex=-1>
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked Unknown 0 0 Hz 0 dBmV
2 Not Locked Unknown 0 0 Hz 0 dBmV

Responses

Accepted Solution

EG

Expert

 • 

89.3K Messages

2 m ago

The upstream power is too high, and it may be intermittently fluctuating even higher to out of spec levels. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.

If nothing below applies then you'll need a tech out to investigate.

In an effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1000 MHz, bi-directional, and no gold colored garbage from Radio Shack, Home Depot, Target, etc. Splitters should be swapped with known to be good / new ones to test.

Also check the coax cable for any damage such as cuts, nicks, kinks, sharp bends, etc.

If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two-way splitter connected directly off of the drop from the street / pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.


Good luck with it !

AntKnee00

New Poster

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15 Messages

2 m ago

Updated logs from this morning.  No splitters and new coax cable was implemented some time ago in order to rule out a possible cause. Is the thought still upstream power is too high?

Time Priority Description
2021-07-23, 08:26:57 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-07-23, 08:26:36 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-07-23, 08:26:30 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-07-23, 08:26:28 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

<tabindex=-1>Downstream Bonded Channels</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked QAM256 44 615000000 Hz 0.5 dBmV 39.3 dB 2990737170 28 123
2 Locked QAM256 17 453000000 Hz 0.1 dBmV 39.8 dB 2989719352 25 102
3 Locked QAM256 18 459000000 Hz -0.6 dBmV 39.6 dB 3127751730 476 825
4 Locked QAM256 19 465000000 Hz -0.6 dBmV 39.7 dB 3127736840 141 593
5 Locked QAM256 20 471000000 Hz -1.0 dBmV 39.6 dB 3127759892 479 814
6 Locked QAM256 21 477000000 Hz -0.9 dBmV 39.6 dB 3127763646 404 753
7 Locked QAM256 22 483000000 Hz -1.3 dBmV 39.6 dB 3127767378 433 704
8 Locked QAM256 23 489000000 Hz -1.2 dBmV 39.5 dB 3127770002 213 564
9 Locked QAM256 24 495000000 Hz -1.5 dBmV 39.4 dB 3127780019 541 794
10 Locked QAM256 25 501000000 Hz -1.4 dBmV 39.3 dB 3127778681 426 681
11 Locked QAM256 26 507000000 Hz -1.2 dBmV 39.4 dB 3127781724 219 570
12 Locked QAM256 27 513000000 Hz -0.9 dBmV 39.5 dB 3127783997 140 538
13 Locked QAM256 28 519000000 Hz -0.7 dBmV 39.6 dB 3127789231 354 598
14 Locked QAM256 29 525000000 Hz -0.7 dBmV 39.6 dB 3127793715 179 557
15 Locked QAM256 30 531000000 Hz -0.4 dBmV 39.7 dB 3127794538 107 549
16 Locked QAM256 31 537000000 Hz -0.4 dBmV 39.5 dB 3127800184 113 539
17 Locked QAM256 32 543000000 Hz -0.3 dBmV 39.5 dB 3127811350 514 551
18 Locked QAM256 33 549000000 Hz -0.3 dBmV 39.5 dB 3127815383 329 594
19 Locked QAM256 34 555000000 Hz 0.0 dBmV 39.6 dB 3127819625 144 539
20 Locked QAM256 35 561000000 Hz 0.2 dBmV 39.7 dB 3127821739 104 545
21 Locked QAM256 36 567000000 Hz 0.1 dBmV 39.5 dB 3127827098 323 542
22 Locked QAM256 37 573000000 Hz 0.1 dBmV 39.6 dB 3127836000 115 536
23 Locked QAM256 38 579000000 Hz -0.1 dBmV 39.4 dB 3127830467 110 544
24 Locked QAM256 39 585000000 Hz 0.5 dBmV 39.5 dB 3127836235 106 558
25 Locked QAM256 40 591000000 Hz 0.4 dBmV 39.5 dB 3127840797 126 556
26 Locked QAM256 41 597000000 Hz 0.6 dBmV 39.5 dB 3127844397 124 568
27 Locked QAM256 42 603000000 Hz 0.6 dBmV 39.5 dB 3127847075 132 578
28 Locked QAM256 43 609000000 Hz 0.6 dBmV 39.5 dB 3127851640 133 589
29 Locked QAM256 45 621000000 Hz 0.6 dBmV 39.3 dB 3127853852 125 606
30 Locked QAM256 46 627000000 Hz 0.9 dBmV 39.3 dB 3127877821 119 633
31 Locked QAM256 47 633000000 Hz 0.8 dBmV 39.4 dB 3127855313 120 634
32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0

<tabindex=-1>Upstream Bonded Channels</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power
1 Locked ATDMA 1 16400000 Hz 52.3 dBmV
2 Locked ATDMA 2 22800000 Hz 52.0 dBmV
3 Locked ATDMA 3 29200000 Hz 52.8 dBmV
4 Locked ATDMA 4 35600000 Hz 51.8 dBmV
5 Not Locked Unknown 0 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Hz 0.0 dBmV

<tabindex=-1>Downstream OFDM Channels</tabindex=-1>
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked 0, 1, 2, 3 48 685000000 Hz 0.8 dBmV 37.8 dB 1108 ~ 2987 1837421995 1692769073 67
2 Not Locked 0 0 0 Hz 0.0 dBmV 0.0 dB 0 ~ 4095 0 0 0

<tabindex=-1>Upstream OFDMA Channels</tabindex=-1>
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked Unknown 0 0 Hz 0 dBmV
2 Not Locked Unknown 0 0 Hz 0 dBmV

(edited)

EG

Expert

 • 

89.3K Messages

@AntKnee00 

Yep. It's even worse in your second post !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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AntKnee00

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15 Messages

Thank you for the confirmation! Technician being dispatched Sunday.  

EG

Expert

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89.3K Messages

@AntKnee00 Please post back with how things turn out.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
AntKnee00

New Poster

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15 Messages

Tech was out over the weekend.  It was indeed noise and upstream power.  Issue is now resolved!  Thank you very much for the insight.

AntKnee00

New Poster

 • 

15 Messages

2 m ago

<tabindex=-1>Downstream Bonded Channels</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked QAM256 28 519000000 Hz 2.1 dBmV 39.7 dB 2806179930 27 143
2 Locked QAM256 17 453000000 Hz 2.6 dBmV 39.9 dB 2922506258 121 685
3 Locked QAM256 18 459000000 Hz 2.3 dBmV 39.7 dB 3071493930 221 1149
4 Locked QAM256 19 465000000 Hz 2.2 dBmV 39.6 dB 3071499717 453 1188
5 Locked QAM256 20 471000000 Hz 2.0 dBmV 39.6 dB 3071503478 269 1108
6 Locked QAM256 21 477000000 Hz 2.1 dBmV 39.7 dB 3071504991 391 1088
7 Locked QAM256 22 483000000 Hz 1.8 dBmV 39.7 dB 3071507641 229 1133
8 Locked QAM256 23 489000000 Hz 1.8 dBmV 39.7 dB 3071508206 207 1121
9 Locked QAM256 24 495000000 Hz 1.5 dBmV 39.7 dB 3071526870 237 1103
10 Locked QAM256 25 501000000 Hz 1.5 dBmV 39.6 dB 3071533229 507 1251
11 Locked QAM256 26 507000000 Hz 1.8 dBmV 39.5 dB 3071537217 246 1092
12 Locked QAM256 27 513000000 Hz 2.0 dBmV 39.7 dB 3071541999 713 1301
13 Locked QAM256 29 525000000 Hz 2.0 dBmV 39.7 dB 3071546348 771 1619
14 Locked QAM256 30 531000000 Hz 2.1 dBmV 39.7 dB 3071548348 274 1054
15 Locked QAM256 31 537000000 Hz 2.1 dBmV 39.6 dB 3071552906 592 1131
16 Locked QAM256 32 543000000 Hz 2.0 dBmV 39.5 dB 3071554925 218 1071
17 Locked QAM256 33 549000000 Hz 2.0 dBmV 39.4 dB 3071592184 453 1133
18 Locked QAM256 34 555000000 Hz 2.0 dBmV 39.4 dB 3071597374 611 1453
19 Locked QAM256 35 561000000 Hz 2.1 dBmV 39.5 dB 3071600757 737 1331
20 Locked QAM256 36 567000000 Hz 2.0 dBmV 39.4 dB 3071605225 823 1239
21 Locked QAM256 37 573000000 Hz 1.9 dBmV 39.4 dB 3071609736 207 1074
22 Locked QAM256 38 579000000 Hz 1.9 dBmV 39.3 dB 3071594304 195 1085
23 Locked QAM256 39 585000000 Hz 2.1 dBmV 39.5 dB 3071600860 216 1073
24 Locked QAM256 40 591000000 Hz 2.1 dBmV 39.5 dB 2954210834 116 609
25 Locked QAM256 41 597000000 Hz 2.1 dBmV 39.4 dB 3071620071 237 1054
26 Locked QAM256 42 603000000 Hz 2.1 dBmV 39.3 dB 3071621149 223 1096
27 Locked QAM256 43 609000000 Hz 2.2 dBmV 39.3 dB 3071628605 211 1100
28 Locked QAM256 44 615000000 Hz 2.0 dBmV 39.1 dB 3071627676 244 1076
29 Locked QAM256 45 621000000 Hz 2.3 dBmV 39.3 dB 2954296038 154 772
30 Locked QAM256 46 627000000 Hz 2.2 dBmV 39.3 dB 2954309467 341 632
31 Locked QAM256 47 633000000 Hz 2.0 dBmV 39.2 dB 3071640352 334 1126
32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0

<tabindex=-1>Upstream Bonded Channels</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power
1 Locked ATDMA 1 16400000 Hz 49.0 dBmV
2 Locked ATDMA 2 22800000 Hz 48.5 dBmV
3 Locked ATDMA 3 29200000 Hz 49.5 dBmV
4 Locked ATDMA 4 35600000 Hz 48.8 dBmV
5 Not Locked Unknown 0 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Hz 0.0 dBmV

<tabindex=-1>Downstream OFDM Channels</tabindex=-1>
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked 0, 1, 2, 3 48 685000000 Hz 1.7 dBmV 37.5 dB 1108 ~ 2987 4421270974 4193799348 116
2 Not Locked 0 0 0 Hz 0.6 dBmV 0.0 dB 0 ~ 4095 0 0 0

<tabindex=-1>Upstream OFDMA Channels</tabindex=-1>
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked Unknown 0 0 Hz 0 dBmV
2 Not Locked Unknown 0 0 Hz 0 dBmV

Time Priority Description
2021-07-28, 12:41:56 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-07-28, 12:41:23 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-07-28, 10:34:22 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-07-28, 10:33:39 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-07-28, 07:31:28 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-07-28, 07:31:26 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-07-27, 17:51:41 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-07-27, 17:51:28 Warning (5) MDD message timeout;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

I spoke too soon.  New error code (4) as well as the return of error codes 16 & 24.  Any thoughts as to why?

(edited)

This comment was created from this reply

Official Employee

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201 Messages

Hello @AntKnee00. I am sorry to hear that you are having internet issues and I would love to assist you. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

 

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EG

Expert

 • 

89.3K Messages

@AntKnee00

FWIW. The upstream power is still on the high side / marginal.... And as I stated earlier: "and it may be intermittently fluctuating even higher to out of spec levels". The is no wiggle room if it's not remaining stable !

Perhaps you should get the techs involved again until it is fixed properly. It should be below 45dB. 40 to 45 is the sweet spot. Good luck !

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
AntKnee00

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15 Messages

@XfinityAaron ... Thank you!  I've sent you a message with the details requested.

Official Employee

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208 Messages

Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! To get started, may I please have your first and last name and the name of the primary account holder (if different)? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
AntKnee00

New Poster

 • 

15 Messages

2 m ago

<tabindex=-1>Downstream Bonded Channels</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked QAM256 28 519000000 Hz 1.1 dBmV 39.6 dB 3459065374 69 284
2 Locked QAM256 17 453000000 Hz 2.0 dBmV 39.8 dB 3457833577 86 379
3 Locked QAM256 18 459000000 Hz 1.5 dBmV 39.7 dB 3509006538 607 1444
4 Locked QAM256 19 465000000 Hz 1.3 dBmV 39.6 dB 3509012502 780 1524
5 Locked QAM256 20 471000000 Hz 1.0 dBmV 39.6 dB 3509015541 686 1431
6 Locked QAM256 21 477000000 Hz 0.9 dBmV 39.7 dB 3509018362 607 1454
7 Locked QAM256 22 483000000 Hz 0.7 dBmV 39.5 dB 3509022441 342 1317
8 Locked QAM256 23 489000000 Hz 0.7 dBmV 39.6 dB 3509024536 715 1390
9 Locked QAM256 24 495000000 Hz 0.5 dBmV 39.6 dB 3509047529 614 1359
10 Locked QAM256 25 501000000 Hz 0.5 dBmV 39.5 dB 3509051138 879 1565
11 Locked QAM256 26 507000000 Hz 0.7 dBmV 39.3 dB 3509056124 401 1280
12 Locked QAM256 27 513000000 Hz 1.0 dBmV 39.5 dB 3509056783 341 1250
13 Locked QAM256 29 525000000 Hz 1.1 dBmV 39.6 dB 3509058848 426 1238
14 Locked QAM256 30 531000000 Hz 1.2 dBmV 39.6 dB 3509064534 886 1468
15 Locked QAM256 31 537000000 Hz 1.2 dBmV 39.6 dB 3509067118 356 1216
16 Locked QAM256 32 543000000 Hz 1.1 dBmV 39.4 dB 3509068900 441 1296
17 Locked QAM256 33 549000000 Hz 1.2 dBmV 39.4 dB 3509105063 535 1219
18 Locked QAM256 34 555000000 Hz 1.3 dBmV 39.4 dB 3509110313 949 1689
19 Locked QAM256 35 561000000 Hz 1.4 dBmV 39.5 dB 3509113519 234 1228
20 Locked QAM256 36 567000000 Hz 1.3 dBmV 39.5 dB 3508977930 490 1234
21 Locked QAM256 37 573000000 Hz 1.2 dBmV 39.5 dB 3508977929 246 1237
22 Locked QAM256 38 579000000 Hz 1.2 dBmV 39.3 dB 3508982276 255 1241
23 Locked QAM256 39 585000000 Hz 1.5 dBmV 39.6 dB 3509126665 272 1289
24 Locked QAM256 40 591000000 Hz 1.5 dBmV 39.5 dB 3509130258 273 1305
25 Locked QAM256 41 597000000 Hz 1.6 dBmV 39.3 dB 3509132844 294 1337
26 Locked QAM256 42 603000000 Hz 1.5 dBmV 39.3 dB 3509138547 258 1417
27 Locked QAM256 43 609000000 Hz 1.6 dBmV 39.3 dB 3509139217 296 1446
28 Locked QAM256 44 615000000 Hz 1.5 dBmV 39.3 dB 3509142023 345 1580
29 Locked QAM256 45 621000000 Hz 1.8 dBmV 39.3 dB 3509151115 554 1619
30 Locked QAM256 46 627000000 Hz 1.7 dBmV 39.5 dB 3509147942 290 1538
31 Locked QAM256 47 633000000 Hz 1.6 dBmV 39.3 dB 3509150121 334 1509
32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0

<tabindex=-1>Upstream Bonded Channels</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power
1 Locked ATDMA 1 16400000 Hz 48.5 dBmV
2 Locked ATDMA 2 22800000 Hz 48.3 dBmV
3 Locked ATDMA 3 29200000 Hz 49.3 dBmV
4 Locked ATDMA 4 35600000 Hz 48.3 dBmV
5 Not Locked Unknown 0 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Hz 0.0 dBmV

<tabindex=-1>Downstream OFDM Channels</tabindex=-1>
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked 0, 1, 2, 3 48 685000000 Hz 1.3 dBmV 37.8 dB 1108 ~ 2987 4744898925 4450090167 1702
2 Not Locked 0 0 0 Hz 0.9 dBmV 0.0 dB 0 ~ 4095 0 0 0

<tabindex=-1>Upstream OFDMA Channels</tabindex=-1>
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked Unknown 0 0 Hz 0 dBmV
2 Not Locked Unknown 0 0 Hz 0 dBmV

Time Priority Description
2021-08-03, 12:20:18 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-03, 12:19:54 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-03, 08:46:01 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-03, 08:45:22 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-03, 08:45:19 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-03, 07:21:29 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-03, 07:21:01 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-03, 07:21:00 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 23:35:03 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 23:34:38 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 20:57:34 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 20:57:10 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 20:25:41 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 20:25:14 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 20:05:37 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 20:05:16 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 19:21:42 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 19:21:09 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 14:12:50 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 14:12:26 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 12:10:50 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 12:10:24 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 12:06:32 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 12:06:01 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 09:45:59 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 09:45:08 Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

FYI - I had a technician out last Sunday regarding the continued noise issues (Event Type Code: 16 & 24 Errors). He re-checked the connection at the house and then also at the street. He determined there were two sliced cables, exposing the wire, for other homes which was causing the noise. It seemed to resolve the issue, with no issues for the remainder of the day, only to now see T3 errors as well as the 16 & 24 Errors being thrown.

(edited)

This comment was created from this reply
AntKnee00

New Poster

 • 

15 Messages

2 m ago

@EG ...

<tabindex=-1>Downstream Bonded Channels</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked QAM256 28 519000000 Hz 1.1 dBmV 39.6 dB 3459065374 69 284
2 Locked QAM256 17 453000000 Hz 2.0 dBmV 39.8 dB 3457833577 86 379
3 Locked QAM256 18 459000000 Hz 1.5 dBmV 39.7 dB 3509006538 607 1444
4 Locked QAM256 19 465000000 Hz 1.3 dBmV 39.6 dB 3509012502 780 1524
5 Locked QAM256 20 471000000 Hz 1.0 dBmV 39.6 dB 3509015541 686 1431
6 Locked QAM256 21 477000000 Hz 0.9 dBmV 39.7 dB 3509018362 607 1454
7 Locked QAM256 22 483000000 Hz 0.7 dBmV 39.5 dB 3509022441 342 1317
8 Locked QAM256 23 489000000 Hz 0.7 dBmV 39.6 dB 3509024536 715 1390
9 Locked QAM256 24 495000000 Hz 0.5 dBmV 39.6 dB 3509047529 614 1359
10 Locked QAM256 25 501000000 Hz 0.5 dBmV 39.5 dB 3509051138 879 1565
11 Locked QAM256 26 507000000 Hz 0.7 dBmV 39.3 dB 3509056124 401 1280
12 Locked QAM256 27 513000000 Hz 1.0 dBmV 39.5 dB 3509056783 341 1250
13 Locked QAM256 29 525000000 Hz 1.1 dBmV 39.6 dB 3509058848 426 1238
14 Locked QAM256 30 531000000 Hz 1.2 dBmV 39.6 dB 3509064534 886 1468
15 Locked QAM256 31 537000000 Hz 1.2 dBmV 39.6 dB 3509067118 356 1216
16 Locked QAM256 32 543000000 Hz 1.1 dBmV 39.4 dB 3509068900 441 1296
17 Locked QAM256 33 549000000 Hz 1.2 dBmV 39.4 dB 3509105063 535 1219
18 Locked QAM256 34 555000000 Hz 1.3 dBmV 39.4 dB 3509110313 949 1689
19 Locked QAM256 35 561000000 Hz 1.4 dBmV 39.5 dB 3509113519 234 1228
20 Locked QAM256 36 567000000 Hz 1.3 dBmV 39.5 dB 3508977930 490 1234
21 Locked QAM256 37 573000000 Hz 1.2 dBmV 39.5 dB 3508977929 246 1237
22 Locked QAM256 38 579000000 Hz 1.2 dBmV 39.3 dB 3508982276 255 1241
23 Locked QAM256 39 585000000 Hz 1.5 dBmV 39.6 dB 3509126665 272 1289
24 Locked QAM256 40 591000000 Hz 1.5 dBmV 39.5 dB 3509130258 273 1305
25 Locked QAM256 41 597000000 Hz 1.6 dBmV 39.3 dB 3509132844 294 1337
26 Locked QAM256 42 603000000 Hz 1.5 dBmV 39.3 dB 3509138547 258 1417
27 Locked QAM256 43 609000000 Hz 1.6 dBmV 39.3 dB 3509139217 296 1446
28 Locked QAM256 44 615000000 Hz 1.5 dBmV 39.3 dB 3509142023 345 1580
29 Locked QAM256 45 621000000 Hz 1.8 dBmV 39.3 dB 3509151115 554 1619
30 Locked QAM256 46 627000000 Hz 1.7 dBmV 39.5 dB 3509147942 290 1538
31 Locked QAM256 47 633000000 Hz 1.6 dBmV 39.3 dB 3509150121 334 1509
32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0

<tabindex=-1>Upstream Bonded Channels</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power
1 Locked ATDMA 1 16400000 Hz 48.5 dBmV
2 Locked ATDMA 2 22800000 Hz 48.3 dBmV
3 Locked ATDMA 3 29200000 Hz 49.3 dBmV
4 Locked ATDMA 4 35600000 Hz 48.3 dBmV
5 Not Locked Unknown 0 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Hz 0.0 dBmV

<tabindex=-1>Downstream OFDM Channels</tabindex=-1>
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked 0, 1, 2, 3 48 685000000 Hz 1.3 dBmV 37.8 dB 1108 ~ 2987 4744898925 4450090167 1702
2 Not Locked 0 0 0 Hz 0.9 dBmV 0.0 dB 0 ~ 4095 0 0 0

<tabindex=-1>Upstream OFDMA Channels</tabindex=-1>
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked Unknown 0 0 Hz 0 dBmV
2 Not Locked Unknown 0 0 Hz 0 dBmV

Time Priority Description
2021-08-03, 12:20:18 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-03, 12:19:54 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-03, 08:46:01 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-03, 08:45:22 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-03, 08:45:19 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-03, 07:21:29 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-03, 07:21:01 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-03, 07:21:00 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 23:35:03 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 23:34:38 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 20:57:34 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 20:57:10 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 20:25:41 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 20:25:14 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 20:05:37 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 20:05:16 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 19:21:42 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 19:21:09 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 14:12:50 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 14:12:26 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 12:10:50 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 12:10:24 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 12:06:32 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 12:06:01 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 09:45:59 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
2021-08-02, 09:45:08 Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

FYI - I had a technician out last Sunday regarding the continued noise issues (Event Type Code: 16 & 24 Errors). He re-checked the connection at the house and then also at the street. He determined there were two sliced cables, exposing the wire, for other homes which was causing the noise. It seemed to resolve the issue, with no issues for the remainder of the day, only to now see T3 errors as well as the 16 & 24 Errors being thrown.

(edited)

This comment was created from this reply

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