Netgear CM 2050V - Engineer sent the wrong configuration for my device - SW Download INIT - Via Config file d11_m_cm1000_ultrafast_c01.cm

PLEASE - I have had tickets opened, escalated, closed with zero resolution, and zero communication.  I have had an Xfinity engineer at my home confirming the issue.  Please just help me get in touch with someone that can do something to fix a very simple problem.

Netgear CM 2050V  - Engineer sent the wrong configuration for my device - SW Download INIT - Via Config file d11_m_cm1000_ultrafast_c01.cm