6 Messages
Netgear CAX80 + TiVo only connects to the service on WiFi, not wired
I recently switched from the Motorola MT8733, which was failing consistently: WiFi would drop to 30Mbps, or drop completely, then go back to 200+Mbps.
I went thru the process to contact Xfinity to authorize the Netgear CAX80, and now the WiFi is excellent, I get 400+Mbps on the laptop, and streaming to Google TV also excellent: they're all working well.
The issue is this: TiVo Edge will only connect to the TiVo service while connected via WiFi. The Ethernet connection fails.
I used the default setup on the CAX80, so nothing should be interfering. One question, I'm using the LAN Multi-gig Ethernet plug to the TiVo - is that correct? There are 4 other connectors, labeled 1-4, with 1-2 marked Aggregate. I can't find any advice elsewhere.
Any suggestions?
XfinityAlyssaA
Official Employee
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1.9K Messages
1 year ago
Good evening @mundaneum, and happy Sunday, we hope you are having a wonderful weekend. We're happy to hear that your WiFi is excellent now after switching modems and that you are getting the speeds you want. I'm sorry to hear about the issues you are having with TiVo Edge. Have you tried swapping out your ethernet cord for a new one?
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EG
Expert
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110.4K Messages
1 year ago
And tried any of the other ports ?
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Omg_789
1 Message
1 year ago
I did switch the cable but it made no difference.
As a test, I used that new Ethernet cable and connected to my laptop, and plugged the end into the LAN Multi-gig Ethernet port. The wired speed was even better than expected: 600+Mbps, compared to WiFi: 400+
The fail to connect happens at the Negotiating step. When wired, it takes many minutes, then fails. On WiFi, it connects, negotiates, and steps thru the service connection easily.
Is there anything in the TiVo itself that is preventing this from working? I’d expect that restarting the TiVo would reset any DNS or other settings that might interfere.
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mundaneum
6 Messages
1 year ago
Ugh, the system wouldn’t let me log in with my account (@mundaneum), so I accidentally created the omg account. This response is mine:
I did switch the cable but it made no difference.
As a test, I used that new Ethernet cable and connected to my laptop, and plugged the end into the LAN Multi-gig Ethernet port. The wired speed was even better than expected: 600+Mbps, compared to WiFi: 400+
The fail to connect happens at the Negotiating step. When wired, it takes many minutes, then fails. On WiFi, it connects, negotiates, and steps thru the service connection easily.
Is there anything in the TiVo itself that is preventing this from working? I’d expect that restarting the TiVo would reset any DNS or other settings that might interfere.
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mundaneum
6 Messages
11 months ago
Response from TiVo:
This is a response to your Network connection inquiry. We apologize for the inconvenience this has caused to you. We suggest to check the TCP ports of your Router by navigating the Menu path of your DVR. Go to Menu > Settings > Network Troubleshooting.
The Network Diagnostics screen shows the TCP port test on the third line. You should also see the status of the test, either "Testing," "Succeeded," or "Failed. If you want to see more details about the result of the test, highlight and select View TCP port test details.
If the TCP port test fails - Select View TCP port test details to see which port(s) you need to open on your router or firewall. Contact your router manufacturer for instructions if you need help.
If the TCP port test succeeds - If you are still unable to communicate with the TiVo service or another TiVo device, contact your Internet service provider to make sure they are not blocking ports or IP address.
How likely is it that Comcast is blocking ports or IP addresses?
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