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Jhoulihan4
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Friday, October 20th, 2023 4:38 AM

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Netgear c6900 no built in wifi

Downloaded app to connect c6900 to wifi and app says the device does not have built in wifi

Question

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Updated 

2 years ago

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flatlander3

Problem Solver

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1.5K Messages

2 years ago

Are you trying to activate service to this Netgear with an Xfinity app??  The Xfinity app isn't going to work with this one, and "features" like being able to view the WiFi password with the Xfinity web site are not going to work.   The configuration is stored locally, not on a remote database, and it is not  accessible with the Xfinity phone app.  

You can probably activate it, but I think all DOCSIS 3.0 cable gateways/modems are unsupported these days, so you might not get "plan speed".  Still, you can try to activate it.  Here's the quickstart guide:    https://www.downloads.netgear.com/files/GDC/C6900/C6900_All_MSOs_QSG_EN.pdf   Connect the coax cable, watch the upstream and downstream lights on it and see if the line is active and if it can connect to Xfinity.  If it does, you can log into the Netgear if you connect a computer/device to it via WiFi (the default password is on the sticker on it), or with an Ethernet cable. It won't have internet service at that point, but it will redirect you to an activation page if you open a web browser and try to navigate anywhere.    Follow the instructions there.  

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EG

Expert

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110.1K Messages

@flatlander3 wrote:

It won't have internet service at that point, but it will redirect you to an activation page if you open a web browser and try to navigate anywhere.    Follow the instructions there.  

FWIW, their "Walled Garden" modem registration page is being phased out and is only still available in a small number of market areas.

@Jhoulihan4 If you don't see it, here are other options for modem activation;

Call 1-855-652-3446. That is their self-install device activation line.


If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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2 years ago

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XfinityBillie

Official Employee

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3.3K Messages

2 years ago

@Jhoulihan4 Were you able to get the modem activated and running or do you still need assistance?

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