2 Messages
Netatmo and Withings Connecting Issues
I am at a complete loss.... I have the XB8 Gateway and as of this morning, my Netatmo Weather station and Withings BodyComp scale no longer were connected to Wifi. So I went to reconnect them and both of those devices refuse to connect.
I have split the network to isolate a 2.4Ghz network... no luck
Completely factory reset both devices to setup from scratch... no luck
Swapped out the router with a new one.. no luck
Supposedly my Advanced Security Protection is turned off (according to support)
I just can't get them to connect to the Internet.... and it's only these two devices. My other IoT devices and computers, etc connect just fine. Does anyone have any recommendations?
XfinityMarcos
Official Employee
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2.3K Messages
1 year ago
Hello @user_r0njii, thank you for not only trying all of those troubleshooting steps on your end, but for also taking the time to let us know what you've done. That extra context helps to avoid any repeated steps when possible. You mentioned that you swapped your router, are you referring to your XB8, or are you using a standalone router along with your XB8?
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