Visitor
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3 Messages
Neighbors Devices on My Network via MoCA
New neighbors moved in last week and Xfinity tech was at my Apartment building to set them up. He briefly disconnected my Internet, and when it came back on it was very slow, half the speed, and kept kicking me off my work computer. (I’m a remote worker & require high speed internet for secure VPN connection). We cannot stream, cannot game, my X1 TV gets stuck, screen goes black, volume cuts out. It literally caused me to take time off work as I cannot stay connected now to my companies VPN, and it’s a security risk.
Then I noticed more than a dozen new devices on my network via MoCA connections!!! And started getting alerts new devices were connecting to my Google, YouTube, Netflix, Disney, since I can see smart TVs on my neighbors devices, I assume they are being identified as “trusted” on my network and given access!!! I’ve changed network name/passwords, “Paused” their devices, rebooted and just they come back on.
Xfinity limits our Gateway security options. I cannot even turn off MoCA on my Xfinity modem, my data usage has nearly tripled in a week, I cannot ban their devices & even when I pause them they are still connected. Why does Xfinity block basic network security options in our settings?
Xfinity has been zero help, their tech AI and tech support people know less than I do. They act like I’m lying. I’ve had to file security complaints with Comcast, my company (because I’m an analyst who handles sensitive info) and am about to report to the FCC because it’s a MASSIVE security risk!!! Please Xfinity, FIX this, I’m possibly going to either lose my job or spend thousands to move because I cannot work on an unsecured network here, with connections dropping every 5 mins. I pay $240 for internet and cannot even watch TV, stream, work or game after 5 years of ok service this MoCA issue is killing me. I need a tech emergency visit as this all started with the Xfinity tech last week who set up my Neghbors.
user_0gggkw
Visitor
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3 Messages
3 days ago
If I sound frustrated IAM. I’m worried about my job, I cannot afford to lose my job over network issues, and I’m appalled Xfinity acts like it’s not a big deal when I try to get help, and just tells me to reset my Wfi pw. The neighbors are not connecting on my Wi-Fi if they are connecting to their own Internet gateway from Xfinity, that is now on my network and identified in the app as MoCA connections. Many of those devices are hardwired with ethernet into their gateway. I’m worried about my job, because I was told to take time off until Xfinity fixes this, because of the security risk - and I’m burning through all of my PTO now! please Xfinity help.
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user_0gggkw
Visitor
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3 Messages
3 days ago
So NOW my Neghbors who can see my gateway and access my Gateway just like I can see theirs, have changed the gateway password and locked me out of 10.0.0.1 access. They have full controls of my network now. Tried to reach a real person again at Xfinity and no help.
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user_323c89
Contributor
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98 Messages
2 days ago
Go to the Admin portal (10.0.0.1).
Default login is literally these for the credentials:
admin
password
this is where you disable MoCA.
on the left of the page, click “Connection” followed by “MoCA” then click “disable” and finally “Save”
of course, if you have any MoCA devices, they’re useless, but it will buy you time before you can have an Xfinity tech come out and install a MoCA filter on your line.
good luck
edit: didn’t see that they’d changed your password. You’ll need to factory reset your Xfinity gateway, then follow the steps above.
to reset, hold down the WPS button on the gateway for at least 30 seconds. Once it’s back online, you’ll have to redo all of the initial setup. First step is go in to the Admin portal and change the password. This will keep those pesky neighbors out of your gateway.
(edited)
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zandor60657
Contributor
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208 Messages
16 hours ago
A MoCA filter is a little device you screw into the cable line where it comes into your house/building. More or less looks like one of those little barrel connectors you use to splice cable lines, but a little larger. They should be standard on any Comcast gateway install. The problem with MoCA is it's treated as a local LAN connection. It's a wired connection and is handled just like you'd plugged your neighbor's device into an ethernet port with a cat6 cable. They're generally not needed with 3rd party modems - no MoCA support. May be needed with 3rd party combo modem/router/WiFi units, check the specs. They're like $10 a pop on Amazon. Personally I'd just install one myself. They're cheap and it's less hassle than dealing with Comcast support, scheduling a visit, etc. I wouldn't be surprised if they'd give you one if you have a Comcast store around, dropped by and asked for one. If you have a store around, need help installing it and phone support is giving you trouble just drop by the store. Bypasses the entire phone tree and you get to talk to a local.
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