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user_ang6zq
1st Topic

Visitor

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2 Messages

Sunday, March 22nd, 2026 1:39 PM

Neighborhood glitches and outtages

Our entire neighborhood's internet with Xfinity resets 3-4 times a day. Not just a couple houses, the entire 30+ residents. We talk about it at HOA meetings, while walking the dog and seeing others etc. We get dropped off important Teams/Zoom calls, have TV shows pause and buffer as well as dropped calls who require cell phone boosters connected to the net. This has been going on for two years and has gotten considerably worse. We have let Xfinity know and they don't do anything about it. AT&T just came in and laid fiber and after being a 22 year customer with Xfinity, I cannot wait to jump ship, and same with the whole street! 

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Updated 

13 days ago

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EG

Expert

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117.2K Messages

13 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBillie

Official Employee

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4K Messages

13 days ago

 

user_ang6zq Thank you for taking the time to reach out to us here on our Xfinity Forums. This is definitely not the experience we want for our valued customers and I'm sorry to hear that it is affecting your full neighborhood. I would love to take a look and see how we can help you resolve these ongoing service issues. We truly appreciate your business and would hate to lose you as a member of our Xfinity family. Please send us a DM to Xfinity Support with your full name and address to get started. 

 

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user_ang6zq

Visitor

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2 Messages

Be proactive. Look at my account, pull up my street address and escalate the entire neighborhood of customers. Do not make me do additional steps to fix your issues. This the problem with you guys. 

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13 days ago

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XfinityJon

Official Employee

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1.3K Messages

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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13 days ago

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