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hingadingadergin
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Thursday, January 15th, 2026 3:57 PM

Neet to be put in contact with a technician with high level technical knowledge of configuring XER10.

I need direct line of communication with a high level tech on configuring my newly installed device.  I began going through communication on reddit this morning: 

https://www.reddit.com/r/Comcast_Xfinity/comments/1qdk0xh/xer10_is_still_missing_bridge_functionality_and_i/

It appears that I am being ghosted at this point, and frankly, I am furious.  

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2 hours ago

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XfinityThomasB

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4 hours ago

hingadingadergin We are the same team that handles our Reddit page. Can you please provide some details on what is happening with the XER-10? That device does not support bridge mode. There is an inline ONU that converts the fiber to coax transmission which does not support that bridge transition. 

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hingadingadergin

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Essentially, I am trying to bypass any security/port forwarding policy to allow me to utilize my Enterprise grade firewall as I did with my old DOCSIS connection.  The biggest issue here is that because I do not have any robust control over port forwarding (allowing any/any to all internal network IPs), I cannot guarantee that I will have full control of the traffic in and out of my network.  Bridge mode would be the simplest solution to remedy this, but since this is not available, I need input on whether or not I can configure my port forwarding as requested on the XER10, or determine if another device provided by Comcast can perform this functionality for me.  Specifically, I am trying to inquire about the XB8.

Long story short, I had full control over my internal networks (multiple managed VLANs, controlled by my firewall), and I want to ensure I will not run into any security denies.

Also, as a side bar, it is extremely infuriating that my public IP is no longer present on my firewall.

(edited)

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4 hours ago

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XfinityThomasB

Official Employee

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2.5K Messages

hingadingadergin 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 hours ago

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EG

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115.4K Messages

2 hours ago

@hingadingadergin @XfinityThomasB 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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