Visitor
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1 Message
Need to schedule a line tech visit ASAP
Experiencing 5-minute mid-day drops on an XB7. My upstream is 46 dBmV and downstream SNR is 44.9 dB, but I have 13,000 uncorrectable codewords isolated to a single downstream channel. Requesting a technician appointment.
XfinityKei
Official Employee
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2.6K Messages
1 month ago
@user_v4sthc You're in the right place for help. Our team can send a tech, but first we would like to troubleshoot with you and ask more questions to assist.
When did this start?
Do you have a separate router, splitters, Wi-Fi extenders or amplifiers connected?
Do you have your own modem or do you rent ours?
What troubleshooting steps have you taken?
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