muhammadali2232's profile
muhammadali2232
1st Topic
1st Kudo

New Poster

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1 Message

Mon, Apr 27, 2020 2:00 PM

Need To Reset admin tools password back to admin and password

I changed my password for my admin tools login and I forgot it. I tried calling, but nobody could help. I tried pressing the button and resetting it. And when I try to log into 10.0.0.1 it says wrong password for admin. Help!

Question

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Updated 

5 d ago

808

3

Responses

EG

Expert

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89.1K Messages

1 y ago

You need to hold that reset button in for 30-35 seconds in order to get a full reset back to factory defaults.

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kkrsmith

New Poster

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1 Message

1 y ago

I had the same issue of forgetting admin password, and like the advice on here, I held down the reset button for 30-35 minutes.  Went back to 10.0.0.1, tried the default of admin/password, and still get the issue of wrong password.

Any other suggestions?

 

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SeattleFreez

Visitor

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1 Message

7 d ago

Also having this issue

2

0

jav6joev

Gold Problem Solver

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2.2K Messages

@SeattleFreez You could check the user manual for your device to see what the default login/password is and the IP address to access the admin page.  Post your device make/model and maybe someone can help.

7 d ago

0

XfinityEva

Official Employee

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162 Messages

Thank you @jav6joev! @SeattleFreez If you are still having this issue please create your own post for further assistance. This thread will now be closed as it is more than a year old. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 d ago

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