Visitor
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2 Messages
Need to relocate overhead exterior cable line
Due to construction at my house I need to change where the Xfinity internet cable line enters my house. We currently have an overhead line and we just need to relocate it to a new spot on the same house. Can you help me set up a technician appointment to deal with this?
Accepted Solution
XfinityMarcos
Official Employee
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2.4K Messages
1 day ago
Hi user_muohd6, thank you for reaching out to our Forum and providing those details in your post. I hope the construction goes by as planned and quickly. I can certainly help with your relocation request, but I'd like to set the stage first. We'd need to schedule a tech visit to survey your line, from there, the tech would determine if it's possible to relocate your line. This would be a chargeable visit, with a $100 fee. After that, the tech would be able to create a work order to complete the line relocation. What questions did you have based on that information? I see that you also sent over a DM, so we can pivot there once we're ready to proceed. As a friendly reminder for next time, please hold off on sending a DM until being requested by an official employee. Sending an unsolicited DM is a violation of our Forum Guidelines.
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EG
Expert
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110.4K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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