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user_6rndby
1st Topic

3 Messages

Thursday, November 14th, 2024 6:41 PM

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Need to have a guest account option

It is frustrating to know that we can have only one wifi - where I have all of my personal devices connected. I cannot share that wifi/pswd with random guests. Suggestion ?

Question

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Updated 

8 months ago

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EG

Expert

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111.7K Messages

8 months ago

FWIW. Their intention is for the additional hotspot that's also broadcasted from your gateway device is to be used as a guest hotspot.

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user_6rndby

3 Messages

how does that work? what is the pswd ? is it same as my wifi ? Thank you for your response

8 months ago

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EG

Expert

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111.7K Messages

8 months ago

Quite welcome ! It's a additional public WiFi network that is broadcasted from the gateway, but it's separate from your WiFi home network. Look for the xfinitywifi network name (SSID). It's open so no password is needed.

(edited)

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XfinityThomasA

Official Employee

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2.6K Messages

8 months ago

 

user_6rndby - I hear you and have a solution for you! Many Xfinity Gateways broadcast a WiFi hotspot that can be accessed by guests who are Xfinity Internet customers. To connect to the Xfinity WiFi hotspot network, your guests can simply select the WiFi network labeled Xfinity WiFi, Xfinity Mobile, or XFINITY on their devices. Check out Xfinity WiFi Home Hotspot FAQs for more info!

 

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user_6rndby

3 Messages

what if the guests do not have xfinity account ?

8 months ago

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EG

Expert

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111.7K Messages

That's the catch........ Non-customers can not use it..... See what the employee wrote above: "can be accessed by guests who are Xfinity Internet customers." Welcome to Comcast world.......

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

8 months ago

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XfinityDena

Official Employee

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3.4K Messages

Thank you @EG for providing @user_6rndby clarification, we appreciate your continued assistance on our forums. If guest are random I would suggest not providing your WiFi network name and password since most devices store this information for future use therefore they would be able to access your network until you change your network name/ password. Are you concerned for device and network safety or data usage?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

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