Visitor
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1 Message
Need technician
Our internet is so horrible it can’t reach throughout our small house. I can’t work unless I’m connected to a hotspot. We troubleshooted already with you guys and was told you would send a link to schedule a tech but I never got one. We need someone to fix this issue. If anything an extra router so I can directly connect from my office.
XfinityEva
Official Employee
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2.5K Messages
19 hours ago
Hey @user_kha62n thank you for using Xfinity Forums for help with your Xfinity Internet service and thank you for continuing to work with our teams on this. I know you've already spent time troubleshooting with us, and I can certainly understand how frustrating it must be to have unreliable internet in a smaller living space, especially when it's impacting your ability to work.
I also noticed you mentioned that the connection still isn't reaching throughout your home. To help us better understand what's happening and determine the right next steps, could you tell us a bit more about your experience?
I would also recommend checking out our Tips for troubleshooting your Xfinity Internet connection which was created by our Experts and usually helps resolve most connectivity issues!
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