Visitor
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1 Message
Need support on disconnections for 6-10seconds every 10min
Its been very annoying to have videoconferences and gaming. Videoconferences lag and gaming disconnects. I tried already:
- Turning off wifi to reduce load on the modem
- Wired connections
- Restarting
- Power cycle for 10min
- Factory Reset
Please help
The connection is fine but every 10min disconnects for 6-10 seconds. This started happening around 12 days ago.
EG
Expert
•
119.3K Messages
1 hour ago
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
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