3 Messages

Friday, December 27th, 2024 12:56 AM

Need higher upload speed for remote gaming

Hi there, I have 1000Mbps down/25Mbps up service but need higher upload speed for remote PC gaming. Even something more asynchronous like 300/300 would be best. I have an Arris S34 modem which should be capable of higher upload speeds. Help please!

Official Employee

 • 

1.4K Messages

4 months ago

I appreciate you using the Xfinity Community Forums page hw8314. As a consumer who also enjoys gaming from time to time, I know how important excellent speeds can be. What games have you been enjoying the most lately?

 

We can absolutely look into options for your upload speeds on our end. Please send me a direct message with your full name and complete service address.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

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