Visitor
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1 Message
Need help setup router
I used to have 5G and 2.4G. Now lost one. I have some devices can only run with 2.4G. Please help to bring it back. Thanks
Visitor
•
1 Message
I used to have 5G and 2.4G. Now lost one. I have some devices can only run with 2.4G. Please help to bring it back. Thanks
XfinityRyanE
Official Employee
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1.1K Messages
3 years ago
Hello @user_9a2a41, thanks for reaching out for help with your network configuration. It sounds like your bands got combined into one, but not to worry this should be an easy fix. If you go here: https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi, we have a helpful walkthrough on how to manage your Wi-Fi networks and separate the 5.0 and 2.4 GHz bands.
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