Need Help Internet Service Intermittent

On 3/20/2020, I opened a ticket for port speeds and loss of connectivity. The technician arrived and found that the coax cable connector was not crimped at all at the pedestal. Since this area is new (6 months old) established service 12/2020, the tech came inside to check all the connections, all was good.

 

Prior to this I opened a ticket with Netgear for the modem (CM1200), and Netgear did not see an issue with the modem but decided to RMA the unit. SInce after 3/20 I continued to experience disconnection issues but speeds were still good. Coronavirus hit the US hard at this time, which forced work from home and this was not good for me and my family.  

 

I contacted Comcast and spoke with tech to hopefully resolve the problem, but the tech indicated I need to have a tech come out. Lucky this was a knowledgable tech and we can discuss modem parameter settings etc. 

 

Tech came out and indicated all looked good and I tried to explain this is an intermittent problem so intrusive test is needed.  This is the information I shared with the tech

The ping test below is only logging failed attempts in a 1-second interval. Timestamps indicate the frequency of the outage. 

 Here is a link to my modem information. Keep in mind this is a intermittent service.

https://drive.google.com/open?id=1nDRVya8_PdksIsqAJC5P239ZMn-GGSTO

 

 

*******Start Time 15:30***********

Sun 04/12/2020 16:47:17.16 FAILED PING to 8.8.8.8

Sun 04/12/2020 16:47:19.20 FAILED PING to 8.8.8.8

Sun 04/12/2020 16:47:21.22 FAILED PING to 8.8.8.8

Sun 04/12/2020 16:47:23.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 16:47:25.14 FAILED PING to 8.8.8.8

Sun 04/12/2020 17:03:34.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:03:40.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 17:08:16.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:08:22.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:08:28.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:08:40.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:08:46.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:08:52.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:08:58.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:09:04.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:09:10.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:09:16.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:09:22.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:09:28.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:09:34.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 17:13:06.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:13:18.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:13:32.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:13:42.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:13:48.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:13:54.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:14:00.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 17:18:09.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:18:23.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:18:29.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:18:35.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:18:41.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:18:47.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:18:53.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:18:59.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:19:05.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:19:11.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:19:17.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:19:23.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:19:29.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:19:35.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:19:41.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:19:47.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:19:53.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:19:59.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:20:05.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:20:11.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 17:34:28.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:34:34.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 17:39:51.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:39:57.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:40:15.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:40:21.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:40:27.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:40:33.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:40:39.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 17:55:11.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 18:00:23.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 18:03:37.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 18:03:43.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 18:07:39.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 18:19:23.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 18:19:29.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 18:19:35.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 18:19:41.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 18:19:47.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 18:19:53.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 18:19:59.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 18:20:04.61 FAILED PING to 8.8.8.8
Sun 04/12/2020 18:20:10.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 18:37:15.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 18:46:34.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 18:46:40.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 18:49:11.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 18:49:17.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 19:04:57.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 19:07:29.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 19:09:18.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:09:24.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:09:30.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:09:36.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:09:42.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:09:48.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:09:54.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:10:00.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:10:06.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:10:12.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:10:18.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:10:24.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:10:30.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:10:36.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:10:42.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:10:48.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:10:54.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:11:04.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 19:13:06.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:14:10.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 19:17:12.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 19:27:33.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:27:39.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:27:45.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:27:51.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:27:57.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:28:03.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:28:09.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:28:15.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 19:32:11.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:32:44.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:32:50.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 19:36:26.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:36:36.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:36:54.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 19:39:43.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:39:49.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:39:55.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:40:01.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:40:07.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:40:13.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:40:25.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:40:31.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:40:37.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 19:44:50.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 19:45:15.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:45:21.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:45:27.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:45:33.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 19:49:52.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:49:58.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:50:04.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:50:10.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:50:16.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:50:22.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:50:28.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:50:34.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:50:40.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 19:54:34.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:54:55.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:55:01.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:55:07.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:55:13.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 19:59:45.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:59:51.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:59:57.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:00:03.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:00:09.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:00:15.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:00:21.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:00:27.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:00:33.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:00:39.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:00:45.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:00:51.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:00:57.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:01:03.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:01:09.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:01:15.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:01:21.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:01:27.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:01:33.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:01:39.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:01:45.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:01:51.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:01:57.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:02:03.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:02:09.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:02:15.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:02:25.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:02:31.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:02:37.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:02:43.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 20:07:13.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:07:19.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:07:25.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:07:31.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:07:37.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:07:43.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:07:49.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:07:55.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:08:01.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:08:07.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:08:13.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:08:19.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:08:31.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:08:37.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:08:49.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 20:12:41.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:12:47.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:12:53.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:12:59.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:13:07.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:13:13.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:13:19.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:13:25.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:13:33.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:13:39.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:13:45.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:13:51.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:13:57.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:14:03.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:14:09.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 20:20:33.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 20:22:07.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:23:39.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 20:31:43.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:31:49.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 20:35:43.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 20:43:24.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 20:51:46.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:51:52.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 20:56:37.10 FAILED PING to 8.8.8.8

Sun 04/12/2020 21:19:55.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:20:01.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:20:07.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:20:13.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:20:19.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:20:25.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:20:31.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:20:37.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:20:43.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:20:49.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:20:55.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:21:01.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:21:12.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:21:18.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:21:24.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:21:32.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 21:23:46.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:23:52.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:28:36.10 FAILED PING to 8.8.8.8

Sun 04/12/2020 21:28:42.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:28:48.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:28:54.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:29:00.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:29:06.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 21:37:51.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:37:57.10 FAILED PING to 8.8.8.8

Sun 04/12/2020 22:12:10.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 22:18:37.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 22:33:43.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 22:34:50.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 22:37:15.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 22:46:51.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 22:48:10.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 22:48:16.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 22:48:38.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 22:48:44.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 22:48:50.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 22:55:41.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 23:03:51.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 23:03:57.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 23:08:56.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 23:09:02.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 23:09:31.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 23:14:08.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 23:17:28.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 23:17:34.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 23:30:27.12 FAILED PING to 8.8.8.8

Mon 04/13/2020 0:08:23.11 FAILED PING to 8.8.8.8

Mon 04/13/2020 0:11:47.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 0:11:57.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 0:12:17.11 FAILED PING to 8.8.8.8

Mon 04/13/2020 0:17:05.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 0:17:11.11 FAILED PING to 8.8.8.8

Mon 04/13/2020 0:23:46.11 FAILED PING to 8.8.8.8

Mon 04/13/2020 0:35:13.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 0:35:53.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 0:35:59.11 FAILED PING to 8.8.8.8

Mon 04/13/2020 0:54:28.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 0:54:34.11 FAILED PING to 8.8.8.8

Mon 04/13/2020 1:06:38.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 1:06:44.10 FAILED PING to 8.8.8.8

Mon 04/13/2020 1:12:12.11 FAILED PING to 8.8.8.8

Mon 04/13/2020 1:24:35.11 FAILED PING to 8.8.8.8

Mon 04/13/2020 1:48:45.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 1:48:51.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 1:48:57.10 FAILED PING to 8.8.8.8
Mon 04/13/2020 1:49:03.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 1:49:09.12 FAILED PING to 8.8.8.8
Mon 04/13/2020 1:49:15.11 FAILED PING to 8.8.8.8

Mon 04/13/2020 1:51:31.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 1:51:37.12 FAILED PING to 8.8.8.8
Mon 04/13/2020 1:51:43.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 1:51:49.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 1:51:55.10 FAILED PING to 8.8.8.8
Mon 04/13/2020 1:52:01.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 1:52:13.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 1:52:46.11 FAILED PING to 8.8.8.8

Mon 04/13/2020 1:56:00.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 1:56:06.11 FAILED PING to 8.8.8.8

Mon 04/13/2020 1:58:46.11 FAILED PING to 8.8.8.8

 

Downstream

 

 

 

4/13/2020

The tech just indicated that he found a problem on the line. He called the issue in to be resolved and he even had problems scheduling maintenance. He then indicated that he is seeing a 4% packet loss and after back and forth they will perform maintenance. When seeing this is how a tech is treated it is no wonder why the comcast service is NOT satisfactory. If this issue gets resolved, I have no problem updating my comments and apologizing. I have seen this before and not hopeful this will get resolved. I will start exploring service with my giant carrier.