Need backend provisioning fix — XB8 stuck in provisioning loop (wrong bootfile)

Hi Xfinity Support Team,

My XB8 gateway is stuck in a provisioning loop. A phone support rep already confirmed that my modem is pulling the wrong bootfile, but they were unable to correct it from their side. From what I understand, this requires a backend provisioning fix.

Here’s what I’ve already tried:

• Power cycle
• Factory reset
• Reprovision using the Xfinity App
• Verified coax connection and outlet
• Multiple activation attempts

Since this is a bootfile/config assignment issue, can you please:

1. Remove and re-add the modem on my account, and
2. Push the correct bootfile / correct the backend DOCSIS profile
3. Or escalate this to the Advanced Repair / Digital Care Team who handles backend provisioning?

Please let me know what information you need from me (MAC, service address, etc.) and I can DM it.

Thank you.