Visitor
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4 Messages
Need Assistance Switching to Xfinity NOW Internet Plan
Hi,
I’m currently an Xfinity customer and would like to switch to one of the new Xfinity NOW Internet plans. I’m looking for guidance on how to transition smoothly without any interruptions to my current service.
I’ve read through the FAQs and overview articles but would appreciate detailed steps to ensure the process goes as planned. If any additional information is needed, please let me know how to provide it securely.
Thank you for your help!
XfinityMartyR
Official Employee
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1.8K Messages
3 months ago
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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108.8K Messages
2 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_5479c3
Visitor
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4 Messages
20 days ago
None of this helped. I had to cancel all services first, and only then was I able to create a new account for Xfinity NOW Internet.
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