U

Visitor

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2 Messages

Sat, May 14, 2022 4:36 AM

Need admin password

Ok I think there's some glitch cuz everyone is seeming to have the same issue i changed the admin password to something very simple wouldn't let me even use symbols and now can't get in cant factory reset. I've tried that damm button a million times i font know what to do. HELP!!

EG

Expert

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93.7K Messages

11 d ago

Are you holding that reset button in for 30 seconds after you depress it ? 

Visitor

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2 Messages

11 d ago

Yes done everything under the sun.

Official Employee

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228 Messages

 

I would like to assist you with the issues that you having while trying to reset you modem. In order to be sure I'm giving you all the correct info I would like to access your account.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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EG

Expert

 • 

93.7K Messages

9 d ago

@user_1a5c2d @XfinityDanielC 

Please circle back here and post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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