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user_1a5c2d
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Visitor

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2 Messages

Saturday, May 14th, 2022 4:36 AM

Closed

Need admin password

Ok I think there's some glitch cuz everyone is seeming to have the same issue i changed the admin password to something very simple wouldn't let me even use symbols and now can't get in cant factory reset. I've tried that damm button a million times i font know what to do. HELP!!

Question

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Updated 

3 years ago

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EG

Expert

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111.8K Messages

3 years ago

Are you holding that reset button in for 30 seconds after you depress it ? 

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user_1a5c2d

Visitor

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2 Messages

3 years ago

Yes done everything under the sun.

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CCDaniel

Problem Solver

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606 Messages

 

I would like to assist you with the issues that you having while trying to reset you modem. In order to be sure I'm giving you all the correct info I would like to access your account.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I no longer work for Comcast.

3 years ago

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EG

Expert

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111.8K Messages

3 years ago

@user_1a5c2d @XfinityDanielC 

Please circle back here and post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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hust420family

Visitor

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2 Messages

3 years ago

So similar situation, held the reset button many times and tried every way. How can I get the modem password reset?

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EG

Expert

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111.8K Messages

3 years ago

@hust420family 

Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed.


For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on an old thread can delay getting help.

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