Visitor
•
1 Message
Need a technician
Cable line has been cut by our neighbor we have no internet and need a technician as soon as possible
Visitor
•
1 Message
Cable line has been cut by our neighbor we have no internet and need a technician as soon as possible
EG
Expert
•
116.8K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityMatthew
Official Employee
•
1.6K Messages
2 hours ago
Hello @user_u37muh Thanks for reaching out to us. If you still have not got someone scheduled yet please send us a direct message with your full name and service address. We will get someone to come out for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0