Need a status update for my address

So I signed up for 1000/1000 about 2 months ago. Lines were ran underground. First tech we called out here said it wasn't ready yet, and when we see the green box installed in the ground out front we were good to go. Fast forward about 4 weeks to a month the green box was there, so we scheduled another tech. Second tech told us that everything is ran but the conduit wasn't installed yet and it should be about another week. That was two weeks ago, and in the process they postponed my Xfinity account when I went to check on the app(I'm assuming because it took so long for service to get installed). So I'll need to call a tech to get my account reactivated and to set up a install appointment. So I'm trying to see who I should talk to, to get a status for my address.