Visitor
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1 Message
Need a change in DNS configuration for smart thermostat
Xfinity recently upgraded equipment in my area and since then my smart thermostat can’t connect to Wi-Fi. The AprilAire support specialist ran a report and said I need to ask Xfinity to change the DNS configuration to Google’s DNS (8.8.8.8) because the thermostat will not connect if the router is using the Comcast DNS (75.75.75.75)
XfinityAngie
Official Employee
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1.5K Messages
1 year ago
@Nikismom12, Thanks so much for reaching out to Xfinity Support. We would be happy to assist you. Please let us know if you are still having trouble with this. If so, send us a DM so that we can take a closer look.
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