U

Visitor

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1 Message

Mon, Jun 21, 2021 12:32 AM

Need 2.4

Hi

I just got some minisplits installed and they are wifi enabled.  Sadly, they don't work with 5ghz, and I don't see any 2.4ghz network from my Xfinity router.  Some googling shows that there was once a time when I could turn 2.4 on, but no longer.  Is there any way to get a 2.4 ghz network going?  Thanks!

Responses

EG

Expert

 • 

88K Messages

1 m ago

If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;


https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi

(edited)

Official Employee

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72 Messages

1 m ago

Hello @user_f93d8c, thank you for reaching out to us for assistance with your networks. We understand how important it is to keep your home connected, and we're here to help! Typically, your Gateway will detect and automatically connect using the optimal channel to provide the best WiFi signal at any given time. This selection is based on several factors, including the number of other devices currently using a particular channel, the distance from the device to the Gateway, and/or if the device is capable of connecting using 5 GHz. However, we understand there may be instances in which you want to specify the channel used for 2.4 and/or 5 GHz.

If you follow this link: Change the WiFi Channel in Xfinity xFi - Xfinity Support we have a helpful how-to on the steps you can take to separate the networks and have them operate independently. Also, special thanks to @EG for sharing another helpful link. If you run into any problems the community is here to help! 

(edited)

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