ziggy1123, Hi there! Thanks for reaching out. I can understand the importance of getting you upgraded to the XB8 modem so you can connect to your Arlo doorbell. You've come to the right place. Our team of experts are happy to assist with getting you an XB8 as quickly as possible. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
XfinityGabriel
Official Employee
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2.8K Messages
4 months ago
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EG
Expert
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114.7K Messages
4 months ago
@ziggy1123
Which model do you currently have ?
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user_1bf7k8
Visitor
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1 Message
2 months ago
I need my modem to have 2.4 Ghz capability to be able to work my smart lights.
How can i do this with my 5G modem?
(edited)
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user_7qikfr
Visitor
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1 Message
10 hours ago
I also am looking for this solution. I don't see where to direct message though.
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EG
Expert
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114.7K Messages
4 hours ago
@user_7qikfr
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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