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user_8wlcse
1st Topic

2 Messages

Sunday, January 28th, 2024 5:20 AM

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My xfinity internet cuts out

So my Xfinity internet cuts out and back in. I've tried talking to an agent about it, they were very nice but their solution did not work. When it cuts out it shows I'm connected in the bottom right of my screen on the internet sign but the games say I lost connection and in Discord it says my MS is 5000. This only happens on my computer for some reason and I've checked the event logs but it shows nothing. I do not know what else to do someone please help.

Question

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Updated 

1 year ago

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XfinityRoberto

Official Employee

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1.7K Messages

1 year ago

Hello and welcome to Comcast @user_8wlcse. Thank you so much for reaching out to Comcast regarding your service issues. You are in the right place, and I am happy to assist you today. Is your computer connected via Wi-Fi or hardwired to the modem with an Ethernet cable? 

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user_8wlcse

2 Messages

@XfinityRoberto​ Hello sorry for taking so long to respond I still have this issue, I am connected through Wi-Fi and I'm not using ethernet cables. I have reached out to support for help they said they sent "fresh signals" which I don't know what that means. But in the end, it did not help although they were very nice. It would be very nice for any kind of help and thank you in advance.

1 year ago

0

XfinityEva

Official Employee

 • 

1.6K Messages

@user_8wlcse Thanks for getting back to us! And for giving those steps a try. Let's take a look at your signals and issues around the area that may be causing this. Please send us a direct message with your full name and service address. 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
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1 year ago

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