my wifi was turned off while having my internet issue looked into so now i need my wifi back imam not pleased by any of this

after being hung up on by the answering robot 5 times i get an agent then talked into upgrading but still no internet then i get tat back some how the last guy removed my wifi some how now gone this is on my lap top

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user_eld5u6

Visitor

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2 Messages

2 days ago

I need an actual agent to call me asap this is all so messed up

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XfinityThomasC

Official Employee

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2.6K Messages

Hello, @user_eld5u6 sorry for this inconvenience. We don't want you to go without service if it can be helped. Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 day ago

0

EG

Expert

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111.4K Messages

1 day ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

Customer Service

user_eld5u6

my wifi was turned off while having my internet issue looked into so now i need my wifi back imam not pleased by any of this

user_eld5u6

XfinityThomasC

EG

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