My WiFi is not connected

@user_dhovea 

I have been on the phone all day trying to get help when I call your 800 number they say that I have to do it over the Internet when I go to messaging they say I have to call. I am so upset. Can I please have help

You don't say what troubleshooting you've done, but have you unplugged the device for 30 seconds and then plugged it back in again?

We're sorry to hear about the frustrating experience trying to resolve your WiFi issues @user_dhovea, and assure you our team is here to help. Have you tried any troubleshooting steps so far such as the steps mentioned above? Can I also confirm all of your cable connections are secured tightly?