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My Wi-Fi cuts out every day around 2am-8am
Every day, my Wi-Fi completely cuts out around the same time. It usually starts at about 2 AM and doesn’t come back on until 8 AM. This has been going on for several weeks. I’ve had a technician come out yesterday and got a new modem. He said the wires outside were brand new and everything looks good. But I’m still experiencing the same problem right now with no Wi-Fi. I can’t look at my cameras and this is actually kind of scary because I do live alone. This has been going on for weeks. I’m not sure what to do. A couple of days ago my Wi-Fi cut off at 9:30 randomly and didn’t come back on until 8 o’clock in the morning the next day. The modem will blink from yellow to green. Then it will just constantly flash green. Or it will constantly flash yellow.
XfinityEmilyB
Official Employee
•
1.9K Messages
3 months ago
@user_t43vrr Welcome to our community forum! I feel startled when my dogs start barking at night and I know how important it is for my peace of mind to check my cameras and be sure my home is secure. I'm sorry to hear about the issues you've been dealing with and I'll stick with you until we get your Xfinity internet connection working reliably.
Since you have already worked with one of our technicians, I'd like to jump right in and investigate the signal quality at your home. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
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