Visitor

 • 

1 Message

09/22/2026 9:59 PM

My WiFi box is plugged in but it says there’s no internet connection

When I did the password it says that there’s no internet connection 

Oldest First
Selected Oldest First

Expert

 • 

121.5K Messages

1 day ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance. 

Official Employee

 • 

1.6K Messages

43 minutes ago

Howdy user_r1clh6 👋 If you're still not able to connect to your internet network at home, we're here for you! Up to this point have you attempt to restart your modem or troubleshoot directly through the Xfinity app? If you haven't, I would definitely recommend it as they can often help resolve or at the very least diagnose a lot of common internet issues 👍

 

For more information on how to do that, please check out xfinity.com/support/articles/internet-connectivity-troubleshooting and let us know if you have any questions!

 

forum icon

New to the Community?

Start Here