FCCJANE's profile

Regular Visitor

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7 Messages

Sunday, May 10th, 2026 7:14 PM

My upload speed changed from a week ago with a new cable modem installed from Xfinity

The Tech came and replaced the cable modem - router and the download and upload speeds were good.  2GB down and 240MB up.  Now today it is 60 up.  Why did you throttle the upload speed?

I am paying for 255 upload speed.

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Official Employee

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2.5K Messages

14 hours ago

Thanks for meeting us here in our community, @FCCJANE, about your speed uploads. I can understand the frustration since that is quite the difference. Have you checked your Xfinity app to ensure an area interruption isn't the cause? You can also use: https://www.xfinity.com/support/statusmap to check the status as well.

(edited)

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