Regular Visitor
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7 Messages
My upload speed changed from a week ago with a new cable modem installed from Xfinity
The Tech came and replaced the cable modem - router and the download and upload speeds were good. 2GB down and 240MB up. Now today it is 60 up. Why did you throttle the upload speed?
I am paying for 255 upload speed.




XfinityLinda
Official Employee
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2.5K Messages
14 hours ago
Thanks for meeting us here in our community, @FCCJANE, about your speed uploads. I can understand the frustration since that is quite the difference. Have you checked your Xfinity app to ensure an area interruption isn't the cause? You can also use: https://www.xfinity.com/support/statusmap to check the status as well.
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