Visitor
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1 Message
My speed was increased, my bill was doubled, and I would like to change to a lesser plan.
I have tried several times a day, each day this week, to change my plan. But every time I click "change speed" I am met with the same error page.
"Sorry about that! We had a problem with our site."
"Try again?"
(https://ibb.co/Q3Cvnyyk)
All roads lead to this error, meanwhile I'm paying double what I want to be for speeds I don't need.
Feels like I'm being scammed, but hopefully I can get some answers here.
EG
Expert
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110.4K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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1.7K Messages
2 days ago
Thank you for reaching out here @GregW5. I would be happy to check on any account options we have from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
(edited)
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