Hi @user_4ocqv8, thanks for reaching out on our Xfinity Forums. Sorry to hear the internet service is not working after your recent move. Have you tried different coax outlets to try to activate the service?
We're happy to help troubleshoot your service issues @user_itwsmx. To get started, can you please confirm that all coaxial cable connections are securely tightened and that your modem is plugged into an active outlet?
Have you also tried troubleshooting the issue through the Xfinity app? If so, were you provided with any error messages or troubleshooting results? This information will help us determine the best next steps.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityAbel
Official Employee
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444 Messages
2 months ago
Hi @user_4ocqv8, thanks for reaching out on our Xfinity Forums. Sorry to hear the internet service is not working after your recent move. Have you tried different coax outlets to try to activate the service?
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