Thank you for reaching out to our Xfinity forums. Lets see whats going on with your modem. I would be happy to help and look into your concern. send us a direct message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send a Private Message, please click on the link https://comca.st/3rqnAbO to initiate a live chat.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
EG
Expert
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110K Messages
3 years ago
Yep. There is no fix other than to get it swapped for another. The fastest way would be to take it to your local Xfinity / Comcast store.
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CCAshley1
Official Employee
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746 Messages
3 years ago
Thank you for reaching out to our Xfinity forums. Lets see whats going on with your modem. I would be happy to help and look into your concern. send us a direct message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send a Private Message, please click on the link https://comca.st/3rqnAbO to initiate a live chat.
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EG
Expert
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110K Messages
3 years ago
@user_927e03
To send a direct message [private message]:
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
[Permission from and credit given to BruceW].
It can't be fixed remotely.
(edited)
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EG
Expert
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110K Messages
3 years ago
The original poster has not returned. 5-month-old dead thread is now being closed.
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