My Playstation 5 refuses to connect to my internet.

My PS5 will not connect to the wifi. It's right by the modem and i constantly get thay the signal is too weak. I have got the modem restarted, restarted the PS5. Changed to 5.ghz 2.4 ghz and so on. Nothing has changed it at all.

Error code NW-102379-2

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XfinityDuron

Official Employee

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697 Messages

7 months ago

Hello there @Am4413, I understand the importance of having the PS5 up and ready to go. Is this your only device that will not connect to your modem?

(edited)

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A

Am4413

Visitor

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7 Messages

7 months ago

I hard wired it real quick and connected to the modem but i usw wifi on my PS5 and hardwire my xbox as I play thar one slightly more. The PS5 was a connected device to the modem earlier but i removed it after it wouldn't connect to see if removing it could reconnect it to the wifi and that didn't work either. I am using the modem you guys provided me.

5

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XfinityBrianH

Official Employee

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2.2K Messages

So you have a stand-alone router connected to your modem?

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7 months ago

0

A

Am4413

Visitor

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7 Messages

I am connected to the modem you guys provided me during set up. I'm not connected to a separate router. I am connected straight to the device you guys have provided. Pictures of my issues for reference.

7 months ago

0

XfinitySeth

Official Employee

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1.1K Messages

I appreciate the confirmation and pics 👍 When you're going through the network setup process on the PS5, are you ensuring to set it up as a wireless and not Ethernet connection? And when your system is scanning for wireless networks, is it at least able to detect your home network?

7 months ago

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A

Am4413

Visitor

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7 Messages

It finally connected after almost 3 hours of me trying to connect it. I unplugged everything again for like the 50th time and plugged it all back in. Also it was set to wifi only and was always trying to connect to my wifi. I even made the PS5 forget the wifi multiple times and it would show up in the scan still.

7 months ago

0

XfinityBrianH

Official Employee

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2.2K Messages

I am sorry to hear there was so much trouble getting connected. Are you experiencing any issues connecting with other devices?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

7 months ago

0

Your Home Network

Am4413

My Playstation 5 refuses to connect to my internet.

XfinityDuron

Am4413

XfinityBrianH

Am4413

XfinitySeth

Am4413

XfinityBrianH

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