My plan is 1GB upload and 1GB download... that's not what I'm actually getting

My 1GB / 1GB plan is only getting 40mb/s upload, not the 1GB I'm paying for. The download is only 900mb/s, not 1GB. I'm connected directly to the modem via Ethernet on a very fast computer.

Responses

Oldest First

Selected Oldest First

XfinityJosephA

Official Employee

•

2.4K Messages

9 days ago

Hello, @user_umisww how are you? When you log into the Xfinity app does it confirm you have symmetrical service at 1GB/1GB?

2

0

U

user_umisww

Visitor

•

3 Messages

@XfinityJosephA This is what I see for my plan.

Like

Reply

3 days ago

0

XfinityDuron

Official Employee

•

1K Messages

Hello there, I'm reaching out to see if you were able to have your speed issues addressed?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

16 hours ago

0

EG

Expert

•

120.7K Messages

9 days ago

@user_umisww

What is the exact make and model number of the modem ?

0

EG

Expert

•

120.7K Messages

28 minutes ago

@user_umisww

My question ?

0

Your Home Network

user_umisww

My plan is 1GB upload and 1GB download... that's not what I'm actually getting

XfinityJosephA

user_umisww

XfinityDuron

EG

EG

New to the Community?