Visitor
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2 Messages
My plan is 1GB upload and 1GB download... that's not what I'm actually getting
My 1GB / 1GB plan is only getting 40mb/s upload, not the 1GB I'm paying for. The download is only 900mb/s, not 1GB. I'm connected directly to the modem via Ethernet on a very fast computer.
XfinityJosephA
Official Employee
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2.4K Messages
14 hours ago
Hello, @user_umisww how are you? When you log into the Xfinity app does it confirm you have symmetrical service at 1GB/1GB?
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EG
Expert
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120.4K Messages
13 hours ago
@user_umisww
What is the exact make and model number of the modem ?
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