My Now account that paused. Can not restart.

My Now account that is paused.  When I sign in it says you have an outstanding bill.  Unable to pay that bill.  Agent says Now no longer exists and that is why and offers a regular account at $40 /300mps.  Perfectly happy with $30/100mps that you advertise.  Try to sign up as new. Says there is already installation there.  Is this all a scheme to bait and switch or is there some way to get back to autopay?