My move service request was not handled correctly.

I reached to Xfinity numerous times and no one has been able to assist me. I requested a move service request to my new apartment but the representative didn’t set it up correctly. He instead created a new account with a new account number. Yet whenever I log into my Xfinity app it’s says my account is disconnected and has my old address. No one at comcast has been able to assist me. It’s either AI or someone who doesn’t understand the issue at all. This is frustrating.