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My monthly internet usage went from an average of 1.2 TB a month to over 21 TB a month!
My internet usage has been around 800mb to 1.2 tb a month for well over the last 2 years. We are a small family of 3, normal streaming, PS, and work from home, so the usage was always about right. For the month of February my usage jumped to 21TB! No new devices were connected, nothing changed. I make multiple calls to customer service and it was pointless (trying to reach someone live is a whole other story). I went down to my local store, swapped modems, changed passwords and for the month of March is still over 14TB usage. The manager at my store said the store doesn't even come close to that usage. The kicker is we were on vacation for 1 week and had no usage, but it still went up. I did speak with a tech finally and he said he had never seen anything like this. He said he thought I was bitcoin mining (I have no clue what that even is). It said he had no idea and to not worry about it.
I am on an unlimited plan, however the reason I am going to down this rabbit hole is starting in February my download speeds slowed. They are have slowed to a crawl at certain times, making it impossible to work from home. I have logged so many compilations, but it doesn't change. I believe I am being throttled.
Has anyone experience this?
XfinityJamesC
Official Employee
•
2.1K Messages
5 days ago
Greetings, @user_jva6y0! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this unusual data usage. You have definitely come to the right place for assistance.
Your service would never be throttled for something like this, but if you have any devices on your network drawing a high amount of bandwidth, it could be impacting your remaining devices. I would like to take a closer look and see if anything appears out of place.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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